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More service trends on the rise in 2026
Customer service isn't just evolving — it's being reimagined. AI agents are running 24/7. Connected data is killing silos. Field techs are on the road, armed with AR and predictive insights. These aren't future bets — they're happening now.
Top trends to watch:
1. AI agent investment — 79% of service leaders view AI agent investment as critical for addressing today's business challenges.
2. Self-service — 61% of service professionals say their organization already addresses service issues proactively
3. Connected data — 88% of service leaders are prioritizing tech integration